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Latest News from the Expert Support Blog
See what’s new at Expert Support, and get insight and tips to improve your technical writing and communication skills.
The Data Is In:
High-Quality Documentation Matters!
The data is in: High-quality documentation matters. When I recently attended the Write the Docs conference in Portland, and TechDocsCon at the Open Source Summit in Seattle, two presentations made this point abundantly clear. At both conferences, I saw a fantastic presentation by Michelle Irvine, a technical writer with Google Cloud. Michelle has been working
Improving Documentation at Scale
On December 7, 2023, Expert Support’s CEO, Paul Gustafson, will be presenting at Write The Docs Australia 2023 in Melbourne. Paul’s presentation, Improving Documentation at Scale, describes a recent initiative started to improve the effectiveness of open source software, the scalable approach, and lessons learned so far. You can learn more about the conference here, and
Unpacking the Business Value of Technical Writing
[UPDATE: Due to technical difficulties with the webinar platform, this event has been postponed until January 10, 2024.] If you’re a career technical communication professional, you undoubtedly encounter people who don’t understand or appreciate the business value of technical writing. Sometimes, these people are in roles where such understanding is crucial. To be successful, you